EST. MANILA, PHILIPPINES  |  GMT+8  |  PAGCOR REGULATED MARKET 21+ ONLY  |  PLAY RESPONSIBLY
Player Safety First

Responsible Gaming
at nustra.ph

At nustra.ph, we believe that gaming should always be a source of entertainment — never a source of stress or financial hardship. Our responsible gaming programme gives every Filipino player the tools, information, and support they need to stay in control.

"Gambling is addictive. Know when to stop."

Important Notice: nustra.ph is strictly for players aged 21 years and above, in accordance with Philippine gambling regulations. If you or someone you know may have a gambling problem, please use the responsible gaming tools available in your nustra.ph account or contact our support team immediately. Gambling is addictive. Know when to stop.

Our Commitment

Gaming Should Be Fun — Not a Problem

For most players across the Philippines — from Makati to Cebu, from Davao to Quezon City — nustra.ph is a place to unwind, enjoy a few rounds of bingo, spin the slots, or try their luck at the live tables. That is exactly what gaming should be: a leisure activity with a set budget and a clear time limit, enjoyed responsibly alongside family, work, and everyday life.

But nustra.ph also recognises that for a small number of players, gambling can become problematic. Problem gambling does not discriminate — it can affect anyone, regardless of age, income, or background. That is why nustra.ph has built a comprehensive responsible gaming programme that is available to every registered player, free of charge, at any time.

Our responsible gaming tools are not hidden away in a corner of the platform. They are front and centre in your nustra.ph account settings, because we genuinely want you to use them. Setting a deposit limit, taking a cooling-off break, or requesting a self-exclusion are all signs of a smart, self-aware player — and nustra.ph will always support you in making those choices.

The nustra.ph Pledge
  • We will never market to players who have self-excluded or set marketing restrictions on their nustra.ph account.
  • We will enforce the 21+ age restriction rigorously through mandatory identity verification for all new accounts.
  • We will train our customer support team to recognise signs of problem gambling and respond with empathy and appropriate referrals.
  • We will process all self-exclusion requests promptly and honour them without question or delay.
  • We will continuously review and improve our responsible gaming tools in line with PAGCOR guidelines and international best practices.
Player Protection Tools

Stay in Control with nustra.ph's Built-In Tools

Every nustra.ph account comes with a full suite of responsible gaming tools, accessible directly from your account settings — no need to contact support to activate them.

Deposit Limits

Set a daily, weekly, or monthly deposit limit on your nustra.ph account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced, and any increase requires a 24-hour cooling-off period before it applies — giving you time to reconsider.

Session Time Limits

Set a maximum session duration so that nustra.ph will automatically remind you — or log you out — when your chosen play time is up. It is easy to lose track of time when you are enjoying a game, so let nustra.ph keep track for you.

Reality Checks

Enable periodic reality check notifications that pop up during your gaming session to show you how long you have been playing and how much you have wagered. A quick reality check can make a big difference in keeping your nustra.ph sessions healthy and enjoyable.

Cooling-Off Period

Need a short break from nustra.ph? A cooling-off period temporarily suspends your account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you will not be able to log in or deposit, giving you the space to reset and reflect.

Self-Exclusion

If you feel that gambling is becoming a problem, nustra.ph's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. Self-exclusion is taken seriously — nustra.ph will not accept deposits or allow logins from self-excluded players.

Loss Limits

Set a cap on how much you are willing to lose in a given day, week, or month on nustra.ph. Once your loss limit is reached, your account will be restricted from further wagering until the limit period resets — protecting your bankroll and your peace of mind.

Know the Warning Signs

Is Gambling Becoming a Problem?

Problem gambling can develop gradually and is not always easy to recognise in yourself. nustra.ph encourages all players to be honest with themselves and to watch out for the following warning signs. If several of these apply to you, it may be time to use our responsible gaming tools or seek support.

  • 1 Spending more money on gambling than you originally planned, or chasing losses by placing bigger bets to try to win back what you have lost.
  • 2 Gambling with money that was set aside for essential expenses such as rent, bills, groceries, or your children's school fees.
  • 3 Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down or stop.
  • 4 Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
  • 5 Neglecting work, school, family responsibilities, or personal relationships because of time spent gambling.
  • 6 Borrowing money, selling personal belongings, or taking out loans to fund gambling activity.
  • 7 Feeling that gambling is the only way to escape stress, anxiety, depression, or problems in your daily life.
  • 8 Repeatedly trying to cut down or stop gambling but finding yourself unable to do so.
Healthy Play Habits

Tips for Keeping Gaming Fun

The vast majority of nustra.ph players enjoy gaming as a fun pastime without any issues. Here are some practical habits that help keep it that way.

Set a Budget Before You Play

Decide in advance how much you are comfortable spending on nustra.ph this week or this month — and treat it like any other entertainment expense. Once that budget is gone, stop. Use nustra.ph's deposit limit tool to enforce this automatically.

Set a Time Limit for Each Session

Decide how long you will play before you start, and stick to it. Use nustra.ph's session time limit feature to get an automatic reminder when your time is up. Taking regular breaks keeps gaming enjoyable and prevents fatigue-driven decisions.

Play for Fun, Not to Make Money

Think of nustra.ph as entertainment — like going to the cinema or watching a PBA game. The house always has an edge in the long run, so never gamble with money you cannot afford to lose, and never rely on gambling as a source of income.

Never Gamble Under Emotional Stress

Avoid logging in to nustra.ph when you are feeling stressed, upset, or under the influence of alcohol. Emotional states can lead to impulsive decisions and chasing losses. If you are having a rough day, step away and come back when you are in a better headspace.

Talk to Someone You Trust

If you are worried about your gambling habits, talk to a trusted friend, family member, or professional counsellor. You do not have to deal with it alone. nustra.ph's support team is also available 24/7 to help you access responsible gaming tools.

Self-Assessment

Quick Check: How Is Your Relationship with Gaming?

Answer these questions honestly. This is not a clinical diagnostic tool — it is a simple self-reflection exercise to help you gauge whether your nustra.ph gaming habits are staying healthy.

Ask yourself the following questions:
If you answer "Yes" to three or more of these, consider using nustra.ph's responsible gaming tools or speaking to a professional.
Have you ever spent more time or money on nustra.ph than you originally intended?
Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement?
Have you ever tried to win back money you lost by gambling more — also known as "chasing losses"?
Have you ever hidden your gambling activity from family members or close friends?
Has gambling ever caused you to miss work, school, or important family events?
Have you ever borrowed money or sold something to fund your gambling?
Do you feel anxious, irritable, or low when you are not able to gamble?
Have you ever gambled to escape from personal problems, stress, or negative emotions?
If you answered "Yes" to three or more questions: This may be a sign that gambling is having a negative impact on your life. nustra.ph strongly encourages you to use our self-exclusion or cooling-off tools, and to reach out to our support team. Gambling is addictive. Know when to stop.
Self-Exclusion Programme

How to Self-Exclude from nustra.ph

Self-exclusion is one of the most powerful responsible gaming tools available. Here is how to activate it on your nustra.ph account.

Self-Exclude via Account Settings

The fastest way to self-exclude is directly through your nustra.ph account. Follow these steps:

  • 1 Log in to your nustra.ph account and navigate to Account Settings.
  • 2 Select "Responsible Gaming" from the settings menu.
  • 3 Choose "Self-Exclusion" and select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent.
  • 4 Confirm your request. Your account will be suspended immediately and you will receive a confirmation email.
  • 5 During the exclusion period, nustra.ph will not accept deposits, logins, or marketing communications from your account.
Go to Account Settings

Self-Exclude via Customer Support

If you prefer to speak with someone directly, our nustra.ph support team is available 24/7 to process your self-exclusion request immediately.

  • 1 Contact nustra.ph customer support via live chat, available around the clock on the platform.
  • 2 Inform the support agent that you wish to self-exclude and provide your preferred exclusion period.
  • 3 The agent will verify your identity and process the self-exclusion on your behalf immediately.
  • 4 You will receive a written confirmation of your self-exclusion via email within 24 hours.
  • 5 Any remaining balance in your account at the time of self-exclusion will be returned to your registered GCash, PayMaya, or bank account.

Support email: [email protected]

21+

Strictly 21 Years and Above Only

nustra.ph strictly enforces the 21+ age requirement mandated by Philippine gambling regulations. All new players must complete identity and age verification before accessing any real-money games. If you suspect that a minor is attempting to access nustra.ph, please contact our support team immediately.

"Gambling is addictive. Know when to stop." — PAGCOR Responsible Gaming Tagline

Play Smart, Play Safe

Enjoy nustra.ph — Responsibly

nustra.ph is home to hundreds of games — from live dealer tables and slots to bingo and fishing games. Play within your means, use our responsible gaming tools, and enjoy the experience. GCash and PayMaya deposits accepted. 21+ only.

Explore the Casino Sign In to nustra.ph

21+ only. Gambling is addictive. Know when to stop. Play within your means.

21+

Age Restriction — 21 Years and Above Only

Access to nustra.ph is strictly restricted to players aged 21 years and above, in accordance with Philippine gambling regulations. Gambling is addictive. Know when to stop.